Our top priority is the highest quality of Dawnerz products.
WARRANTY CLAIM INFORMATION
Dawnerz warrants that its products are free from defects in material and workmanship based on the warrant periods listed below.
We provide a Lifetime Warranty (free replacement) should a quality-related defect be found.
To obtain a Lifetime Warranty you must register your product on www.dawnerz.com within 60 days from the date of purchase or send an email to info@dawnerz.com requesting warranty registration.
If the product is unregistered within 60 days, the Warranty (free replacement) for quality-related issues will only be valid for one year.
The Warranty covers only manufacturing defects; it does not cover any cases caused due to misuse.
Replaced items shall be covered by the original warranty period.
The Warranty for aesthetic imperfections of the product, (such as strap webbing, sewing defects, uneven or chipped paint etc.) is only valid if the product has not been used. The Warranty does not cover a claim for aesthetic defects for used products.
Products purchased with a discount of more than 30% are covered by the Warranty for one year from the date of purchase.
To make a claim under the Warranty, you must ship the defective product to the address we provided, together with the original proof of purchase or receipt.
Each Dawnerz product has a branded, sewn-in tag, indicating the unique serial number of the product. If the returned product does not have this tag (or a part of it, where the serial number of the product is indicated), the Warranty will not apply to the product, respectively, a free replacement will not be possible.
Only the person who purchased the product, or the person who registered the Warranty, is eligible to apply for a claim under the Warranty.
When making a Claim under the Warranty, please complete the appropriate form on www.dawnerz.com and provide at least one photo/video supporting the evidence of the defect or issue and a photo of a branded sewn-in tag with a unique serial number of the product (this is a prerequisite).
Once your claim is received and reviewed, we will send you an email to notify you of our approval. We will then need you to ship us your product.
The cost of shiping the defective product will be borne by the person making the claim.
We will ship you an exact replacement free of charge within several days after receiving your product.
If an exact replacement is out of stock, we will offer you available product closest in properties to the original or we will process a full refund back to the same payment method used on the original order.
WHAT IS NOT COVERED BY THIS WARRANTY
- Any claims or damages related to misuse, neglect, accident, act of God, overloading beyond recommended capacity, improper attachment or treatment of the product, or any failure that is not the result of a manufacturing defect.
- If the product has been repaired.
- Any claims made by someone other than the original owner.
- If the product has ever been used while providing commercial services, or if rented to another person.
- Replacement due personal preference e.g., color, size, weight, and the likes.
- Reasonable aging that only affects the appearance and not the function of the product.
- Normal and foreseeable wear and tear.
- Lost or stolen items.
- Costs incurred via third-party repairs or replacements.
- Products that are used in competitive events.
- Product purchased as “used” or “open box”.
- If there is no sewn-in branded tag on the strap (or a part of it, where the serial number of the product is indicated).
Follow manufacturer’s warnings, recommendations, and guidelines at all times.
Please read and follow all these warnings carefully, failure to do so could result in damage to the product, vehicle, or personal injury.
- It is recommended to choose a Tow Strap with an MBS that exceeds the weight of the car by 3 times.
- Make sure the vehicle you are towing never exceeds the working capacity of the tow straps.
- Before using the tow strap always inspect the webbing to make sure it is free of damage. If you are uncertain about the safety of the strap, please do not use it.
- The tow straps have no expiration date, but they cannot be repaired. If acid or alkaline burns, melting or charring, tears or cuts, or torn stitches are found – the tow strap should not be used.
- Do not attach the Tow Strap to anything with sharp edges (including passing through a truck grille).
- Tow the vehicle smoothly and try not to make sudden movements to avoid damage to your vehicle.
- Avoid sudden acceleration during towing.
- Before pulling a vehicle out of mud, make sure that the vehicle is not buried too deep to recover. If the vehicle is buried deeply, use a shovel to remove the mud so that the vehicle becomes recoverable.
- Do not stand close to, or in direct line of the strap when in use.
- It is not for lifting load.
It is the owners and users responsibility to determine the proper use of our products.
Dawnerz is not liable for any personal property damage or injury.
