Orders
How do I place an order?
Please click on the "Add to Cart" button to proceed. Kindly review and verify your order details and item(s) before finalizing the purchase.
What payment methods do you accept?
We offer a range of widely recognized payment options, including American Express, Apple Pay, Diners Club, Discover, Meta Pay, Google Pay, Shop Pay, Visa, and Mastercard. It is important to note that at present, we do not support PayPal and Amazon Pay as payment methods
How do I change my shipping address?
It is important to note that once an order has been placed, shipping addresses cannot be altered. As such, we strongly recommend verifying your address prior to placing your order. Should you require further assistance, please do not hesitate to contact us via email at info@dawnerz.com.
Do you charge sales tax?
You will incur charges in accordance with the applicable state legislation. Should the state to which your purchase is being shipped necessitate the collection of sales tax, it will be duly indicated on your invoice during the checkout process.
Shipping
Do you offer free shipping?
We provide complimentary Standard shipping for all orders within the continental USA.
Where are Dawnerz products shipped from?
Dawnerz products are dispatched from Amazon fulfillment centers located throughout the United States.
Why is my order being shipped in different packages?
In the event of a multi-item order, it is important to note that each individual item may be dispatched from a distinct warehouse facility. This allocation is contingent upon the availability of the respective warehouse that can ensure the swiftest delivery.
How long will it take to receive my order?
The estimated delivery time for standard shipping within the continental USA is 5-7 business days.
Can you ship outside of the continental USA?
Our shipping services are limited to the continental United States only.
What shipping company do you use?
We employ the services of Amazon Delivery Service Partners.
Do I receive a tracking number?
Upon shipment of your order, you will be sent a Shipment Confirmation email which will include your tracking number(s).
Returns
Can I get a refund or replace the product?
Our company offers a comprehensive 30-day return policy, ensuring complete customer satisfaction. Should you wish to return any unused item(s), kindly ensure that they are in their original packaging. Upon receipt, we will promptly process a full refund or provide a suitable replacement. For further information, please refer to our detailed Refund Policy.
If I get a refund, how long will it take to be credited back to me?
Refunds are promptly processed by our organization. Nevertheless, the availability of funds is subject to the policies and procedures of your banking institution, typically resulting in a timeframe of 3-5 business days.
How do I initiate a return?
Please visit our Returns page, where you can initiate the return process by following the provided instructions.
Warranty
How do I register for an extended warranty?
Visit our warranty registration page to register your product for extended coverage.
What is covered under the warranty?
Our warranty covers manufacturing defects and ensures that products meet our high-quality standards. Visit our Warranty Policy for full details
What is not covered under the warranty?
Our warranty does not cover damages caused by misuse, accidents, or unauthorized repairs.
General
What can I do if there is something wrong with the item Ireceived?
If there are any issues with your order, please contact usat info@dawnerz.com so we can resolve the matter promptly.
Where else can I buy Dawnerz Products?
Dawnerz products are also available for purchase through our official Amazon store.
Wholesale
Do you offer wholesale pricing for bulk orders?
Yes, we offer competitive wholesale pricing for customers purchasing in larger quantities. For more details, please contact our business solutions team
What are the minimum order quantities for wholesalepurchases?
Yes, we offer tailored wholesale pricing for bulk orders. The minimum order quantities can be adjusted based on customer requirements, and we strive to accommodate different needs for large or recurring purchases. Please contact our business solutions team to discuss bulk pricing options and quantities specific to your needs.