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General FAQ

To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. So, whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. If you don't find the answer to your questions reach us at

How do I make an order?

Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order.

What payment methods do you accept?

We accept the most popular payment methods such as American Express, Apple Pay, Diners Club, Discover, FB Pay, Google Pay, Shop Pay, Visa, and Mastercard (currently, we don’t accept PayPal and Amazon Pay).

How do I change my shipping address?

Shipping addresses cannot be changed once the order is placed. Therefore, we highly suggest double-checking your address before placing your order. Please send us an email at for further assistance.

Do you charge sales tax?

You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout.

Can I get a refund or replace the product?

We have a 30-day 100% satisfaction guaranteed return policy. Return your unused item(s) in its original packaging, and we will refund your total amount or make a replacement. For more details – see the Refund Policy.

If I get a refund, how long will it take to be credited back to me?

We issue refunds immediately. However, it is up to your banking institution when funds are made available, usually within 3-5 business days.

Where are Dawnerz products shipped from?

Dawnerz products are shipped from Amazon fulfillment centers across the United States.

Why is my order being shipped in different packages?

If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one is available the fastest.

Do you offer free shipping?

We offer free Standard shipping for all of our orders (valid in the continental USA)

How long will it take to receive my order?

Standard shipping takes 5-7 business days (valid in the continental USA).

Can you ship outside of the continental USA?

We’re only able to ship within the continental USA.

What shipping company do you use?

We use Amazon Delivery Service Partners.

Do I receive a tracking number?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.)

What should I do if my order gets stuck or lost during the shipping process?

If your order gets stuck or lost during the shipping process, please get in touch with us at

What can I do if there is something wrong with the item I received?

We have 100% customer satisfaction guaranteed! Please feel free to contact us at and we help resolve the issue.

Where else can I buy Dawnerz products?

Our products are available for sale on

How to get an extended warranty?

We provide a lifetime warranty (free replacement) for quality-related issues for registered products only.

To obtain a lifetime warranty, you have to register your product on our website.

If the product has not been registered within 60 days from the date of purchase, the warranty will be 12 months.

The warranty covers only manufacturing defects.
See our Warranty Policy for more details.