To help you save time, we’ve gathered our frequently asked questions. Search here for an instant answer. So, whether you have a question about the status of your order, or you’d like information about our return policy, we’ve got it covered. If you don't find the answer to your questions reach us at info@dawnerz.com.
Select the “Add to Cart” button and review and confirm your order details and item(s) before placing the order.
We accept the most popular payment methods such as American Express, Apple Pay, Diners Club, Discover, FB Pay, Google Pay, Shop Pay, Visa, and Mastercard (currently, we don’t accept PayPal and Amazon Pay).
Shipping addresses cannot be changed once the order is placed. Therefore, we highly suggest double-checking your address before placing your order. Please send us an email at info@dawnerz.com for further assistance.
You will be charged in compliance with state law. If the state your purchase is being shipped to requires sales tax, it will be reflected on your invoice at checkout.
We have a 30-day 100% satisfaction guaranteed return policy. Return your unused item(s) in its original packaging, and we will refund your total amount or make a replacement. For more details – see the Refund Policy.
We issue refunds immediately. However, it is up to your banking institution when funds are made available, usually within 3-5 business days.
Dawnerz products are shipped from Amazon fulfillment centers across the United States.
If you have a multi-item order, each item may be shipped from a different warehouse, depending on which one is available the fastest.
We offer free Standard shipping for all of our orders (valid in the continental USA)
Standard shipping takes 5-7 business days (valid in the continental USA).
We’re only able to ship within the continental USA.
We use Amazon Delivery Service Partners.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.)
If your order gets stuck or lost during the shipping process, please get in touch with us at info@dawnerz.com.
We have 100% customer satisfaction guaranteed! Please feel free to contact us at info@dawnerz.com and we help resolve the issue.
Our products are available for sale on Amazon.com.
We provide a lifetime warranty (free replacement) for quality-related issues for registered products only.
To obtain a lifetime warranty, you have to register your product on our website.
If the product has not been registered within 60 days from the date of purchase, the warranty will be 12 months.
The warranty covers only manufacturing defects.
See our Warranty Policy for more details.
