Frequently Asked Questions

How long will it take to receive my order?

The estimated delivery time for standard shipping within the continental USA is 5-7 business days.

Can you ship outside of the continental USA?

Our shipping services are limited to the continental United States only.

Do I receive a tracking number?

Upon shipment of your order, you will be sent a Shipment Confirmation email which will include your tracking number(s).

How do I change my shipping address?

It is important to note that once an order has been placed, shipping addresses cannot be altered. As such, we strongly recommend verifying your address prior to placing your order. Should you require further assistance, please do not hesitate to contact us via email at info@dawnerz.com.

What can I do if there is something wrong with the item I received?

If there are any issues with your order, please contact us at info@dawnerz.com so we can resolve the matter promptly.

Can I get a refund or replace the product?

Our company offers a comprehensive 30-day return policy, ensuring complete customer satisfaction. Should you wish to return any unused item(s), kindly ensure that they are in their original packaging. Upon receipt, we will promptly process a full refund or provide a suitable replacement. For further information, please refer to our detailed Refund Policy.

If I get a refund, how long will it take to be credited back to me?

Refunds are promptly processed by our organization. Nevertheless, the availability of funds is subject to the policies and procedures of your banking institution, typically resulting in a timeframe of 3-5 business days.